Refund policy

Return window

HAOMAISON accepts eligible return requests submitted within 30 days after delivery.

Eligible condition

Items should be unused, clean, in new/original condition, and include the original packaging where possible. Proof of purchase is required.

How to request a return

Contact support@haomaison.com or +86 188 6848 4253 before sending an item. Include your order number and the reason for the return. We will confirm eligibility and provide the correct return address and instructions. Items sent without prior authorization may not be accepted.

Return shipping

For a change of mind, personal preference, or an incorrect option selected by the customer, the customer pays the actual return shipping cost and arranges the return label. If the item is damaged, defective, or different from the item ordered, HAOMAISON will cover reasonable return shipping or provide another appropriate resolution.

Damaged, defective, or incorrect items

Contact us as soon as possible and include clear photos of the item, package, and shipping label. We will review the case and offer a replacement, exchange, refund, or another appropriate resolution.

Exchanges

Exchanges may be accepted when the requested replacement is available and the original item meets the return conditions.

Refunds

After an approved return is received and inspected, or after a support case is approved, the refund is issued to the original payment method within 7 business days. Banks and payment providers may require additional time to post the refund.

Original shipping charges may be non-refundable unless the return is due to our error or otherwise required by applicable law.